FAQ

Q1: What are digital products?
👉 Digital products are downloadable files like planners, templates, eBooks, and resources that you can instantly access online after purchase.

Q2: How do I purchase a product from PrimeSnatch?
👉 Simply browse our catalog, add your favorite product to the cart, and complete checkout. Once payment is done, your product will be instantly available for download.

Q3: How will I receive my digital products after purchase?
👉 Once your payment is confirmed, your product will be instantly available for download via email and your account dashboard.

Q4: Do I need any special software to use these digital products?
👉 Most of our products are compatible with free tools like Google Docs, Canva, or PDF readers. Specific requirements (if any) are mentioned in product details.

Q5: Can I use these products for commercial purposes?
👉 Yes! All our products come with personal and limited commercial use rights unless otherwise stated.

Q6: Will I get future updates if products are improved?
👉 Yes! Whenever we update or improve a product, you’ll get the updated version for FREE — no extra charges.

Q7: Do you offer refunds?
👉 Since these are digital products, refunds aren’t possible after download. But we provide 100% support until you’re satisfied.

Q8: What if I face issues accessing my product?
👉 Don’t worry 🙌 Just reach out to us at primesnatch@gmail.com or via Live Chat on our website — we’ll help you instantly.

Q9: Can I gift a digital product to someone else?
👉 Yes 🎁 You can purchase and send the download link to anyone you’d like to gift.

Q10: Is my payment secure on your website?
👉 Absolutely ✅ We use trusted payment gateways (Razorpay, PayPal, Visa, MasterCard, etc.), so your transactions are 100% safe.